What do I do if...?

Bike Problems

• My bike is broken
• My bike is not registering as locked
• My bike is unresponsive
• I can't find my reserved bike
• I'm getting incorrect notifications about my trip
• I need to report a missing or stolen bike

Account Problems

• I'm getting an error creating an account
• I signed up but my account hasn't been activated yet

System Problems

• I want to dispute a charge
• I want to report a rebalancing issue
• I don't see any bikes on the map

Bike Accidents

• What do I do if I got into an accident with another bike or pedestrian?
• What do I do if I got into an accident with a car?
• How do I report an accident?

Common Client Inquiries

• Can a bike be locked anywhere?
• Can bikes be unlocked with smart-cards and transit cards?
• Are kiosks required at every hub?
• Is Social Bicycles a "station-less" system?
• How do you prevent theft of bicycles?
• What happens if a bike is locked to a private fence, pole, or bollard?

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